Help Center
Frequently Asked Questions
Everything you need to know about booking, pricing, safety and joining CARELX.
General
What is RODLX?
RODLX is an on-demand platform for roadside assistance, mobile car wash & detailing, and car care & maintenance. We connect you with verified CARELX technicians who come to your location.
Learn more about RODLXWhere is RODLX available?
RODLX currently serves Houston and the surrounding areas, 24 hours a day, 7 days a week.
What services do you offer?
Emergency roadside help (jump starts, tire changes, lockouts, fuel delivery, winch-outs and more), mobile car wash & detailing, and car care & maintenance such as oil changes, brakes, batteries and diagnostics.
See all servicesWho are CARELX technicians?
CARELX is RODLX's network of independent, background-checked automotive technicians. Every technician is verified, rated by customers and tracked in real time during each job.
Booking & Service
How do I request a service?
Choose a service in the app or Customer Portal, confirm your location, review the price and book. We'll match you with the nearest qualified CARELX technician.
See how it worksHow fast will a technician arrive?
Most roadside requests are reached in about 18–45 minutes, depending on distance, traffic and demand. You'll see a live ETA once a technician is assigned.
Can I track my technician?
Yes. Once your request is accepted you'll see the technician's name, photo, rating and live GPS location until they arrive.
Do I need to be with my vehicle?
For roadside services, yes, or someone you authorize. For scheduled washes and maintenance, you can arrange access with your technician in the app.
Can I schedule a service in advance?
Yes. Car wash, detailing and maintenance services can be scheduled for a time that suits you.
Pricing & Payments
How does pricing work?
You pay only for the labor service you request, plus a distance fee if applicable. There are no memberships and no hidden fees, and the final price is shown before you confirm.
View pricingWhat is the distance fee?
The first 10 miles are included. Beyond 10 miles, a fee of $1.50 per additional mile applies.
Are parts included?
Labor prices don't include parts. You can supply your own parts, or your technician can source them for you with your approval.
Which payment methods do you accept?
Credit and debit cards, Apple Pay, Google Pay and PayPal. Every completed service includes a digital invoice and receipt.
What if I'm not happy with the service?
Contact us within 7 days. We'll review the job and may offer a re-service, partial refund or full refund.
Read the Refund PolicySafety & Trust
Are technicians background checked?
Yes. Every CARELX technician passes document verification and a background check before they can accept jobs.
How do you make sure the work is done right?
Technicians inspect your vehicle and you approve the price before work starts. They upload before/after photos, and you confirm and rate the service when it's complete.
Is my payment information secure?
Yes. Payments are processed securely and we never store your full card number.
Read the Privacy PolicyCARELX Technicians
How do I become a CARELX technician?
Apply online, submit your documents and complete a background check. Once approved, you can go online and start receiving jobs near you.
Join CARELXWhat are the requirements?
A valid driver's license and insurance, automotive repair experience, your own basic tools, a reliable smartphone and a passed background check.
How and when do technicians get paid?
You see your earnings before accepting a job, and payouts are made weekly by direct deposit. Tips go 100% to you.
Can I choose my own schedule?
Yes. You decide when to go online and which jobs to accept.
