This document is a draft and is pending legal review. It may change before it takes effect.
1. Overview
This Privacy Policy explains how RODLX Technologies LLC ("RODLX") collects, uses and shares personal information when you use our website, apps and services, including the CARELX technician platform.
2. Information We Collect
- Account details: name, email address, phone number and password.
- Vehicle details: make, model, year, color and license plate.
- Location: your service location and, while a request is active, your device location so the technician can find you.
- Payment details: processed by our payment providers; we do not store full card numbers.
- Service records: requests, invoices, receipts, ratings, reviews and before/after service photos.
- Communications: messages and calls with support or your technician.
- Device and usage data: app version, device type, IP address and how you use the Platform.
3. How We Use Your Information
- To match you with a nearby technician and provide real-time tracking.
- To process payments and issue digital invoices and receipts.
- To provide customer support and resolve disputes.
- To keep the Platform safe, including verifying technicians and preventing fraud.
- To run the loyalty rewards and referral programs.
- To improve our services and, with your consent where required, send offers and updates.
5. Location Data
Location is central to on-demand service. We use your location to dispatch the nearest technician, calculate distance fees and show arrival times. You can turn off location access in your device settings, but you will then need to enter your address manually.
6. Data Retention & Security
We keep personal information for as long as your account is active and as needed to provide services, comply with legal obligations, resolve disputes and enforce our agreements. We use administrative, technical and physical safeguards, including encrypted connections, to protect your information.
7. Your Choices & Rights
- Review and update your account information in the app.
- Opt out of marketing messages using the unsubscribe link or app settings.
- Request a copy of your data or ask us to delete your account by contacting us.
8. Children
The Platform is not intended for anyone under 18, and we do not knowingly collect their information.
9. Changes to This Policy
We may update this policy from time to time. We will update the date at the top of this page and notify you of material changes.
10. Contact Us
For privacy questions or requests, call (713) 820-1852 or use our contact form.
Have a question about this policy?
Our support team is available 24/7.