This document is a draft and is pending legal review. It may change before it takes effect.
1. Our Commitment
We want every service to be done right. Because you approve the labor price after a vehicle inspection and before any work begins, there are no surprise charges. If something isn't right, contact us and we'll work to fix it.
2. Cancelling Before a Technician Is Assigned
You can cancel free of charge any time before a technician accepts your request. Any pre-authorization on your payment method is released.
3. Cancelling After a Technician Is En Route
If you cancel after a technician has accepted and is on the way, a cancellation fee may apply to cover the technician's travel. The fee, if any, is shown in the app before you confirm the cancellation.
4. Declining the Quote After Inspection
If you decide not to proceed after the technician inspects your vehicle and presents the labor price, you are not charged for the labor service. The applicable distance fee may still apply.
5. When You May Be Eligible for a Refund
- The approved service was not performed or was not completed.
- The technician did not arrive and you did not cancel.
- You were charged more than the price you approved.
- You were charged twice for the same service.
- The work did not meet reasonable quality standards and the issue was reported promptly.
6. What Is Not Refundable
- Services completed as approved.
- Fuel delivered during a fuel delivery service.
- Parts you supplied, or parts sourced and installed with your approval (subject to any manufacturer warranty).
- Issues caused by pre-existing vehicle conditions identified during inspection.
7. How to Request a Refund
Contact support within 7 days of the service with your booking details and a description of the issue. Before/after service photos and your digital invoice help us resolve requests quickly. We may offer a re-service, a partial refund or a full refund depending on the situation.
8. Refund Timing
Approved refunds are returned to your original payment method. Depending on your bank or card issuer, funds typically appear within 5–10 business days.
9. Contact Us
Call (713) 820-1852 (available 24/7) or use our contact form.
Have a question about this policy?
Our support team is available 24/7.